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FAQs
Universal Studios Hollywood™    FAQs
  • Rides & Attractions
  • Tickets
  • Park Information
  • Services
  • Accessibility Information
  • Annual / Season Passes
  • FlexPay™
  • Biometrics
  • Policies and Restrictions
  • Additional Questions

Top Frequently Asked Questions

  • What is FlexPay™?
    • FlexPay is the name of Universal Studios Hollywood’s monthly payment option to purchase an Annual Pass. This program gives guests the choice to enter a contract whereby instead of paying the entire cost at one time, they can make a first month’s initial down payment, followed by 11 monthly payments of a lower amount.  (Down payment varies by pass type.  As of 3/7/19 down payments will be $119 for Silver, $144 for Gold, and $249 Platinum.  Monthly payment also varies by pass type purchased.)  There is no added finance cost (i.e 0% APR) or credit check required.  Purchasing a pass for the full price upfront is also still an option.
    • As of Dec 17, 2018, FlexPay includes Auto-Renewal standard on all new contracts. This means at the end of the initial 12-month term the FlexPay Pass Member’s pass will continue to renew monthly on an ongoing basis until the Pass Member cancels it. No new down payment is required.  Members have the option to cancel this feature at any time, effective at the end of the initial 12-month term (if cancelled during the first 12 months) or at the end of their then-current monthly term (if cancelled after the first 12 months). Payments initially convert to a monthly cost of 1/12 of the then-current annual retail rate of their current pass (which may be rounded up to the nearest dollar).
    • All FlexPay Pass Members with an active pass who purchased their pass prior to Dec 17, 2018 have the option to opt-in to this new month-to-month auto-renewal plan. To do so, members need to visit their FlexPay account page and select the Auto-Renewal option no later than 30 days past the expiration date of their current pass.  Once selected, members can still cancel at any time, effective at the end of the initial 12-month term (if cancelled during the first 12 months) or at the end of their then-current monthly term (if cancelled after the first 12 months). (Cancellation details later in this FAQ)

    If you have purchased Annual Passes with FlexPay in multiple transactions, you have a FlexPay account for the Annual Pass(es) purchased in each transaction.  If you wish to take action for more than one account, be sure to take action individually on each account.

  • Can I bring food and drinks into the Park?

  • We offer a variety of fresh, delicious food for our guests to enjoy at restaurants and concession stands throughout our property; however, we understand that guests may need to bring outside food and drink into our Parks. For more information on specific in-Park dining options, please see our Dietary Food Guide

    Please note the following guidelines for bringing food and drink into our Parks:

    Acceptable items:

    • Bottled water (maximum 2 liters)
    • Small snacks
    • Any food required for special dietary needs
    • Any food required for medical purposes and medically-indicated nutritional supplements
    • Baby food/baby formula
    • Soft-sided insulated bags no larger than 8.5” wide x 6” high x 6” deep

    Prohibited items:

    • Alcohol
    • Marijuana
    • Glass containers
    • Open containers
    • Large coolers of food
    • Hard-sided coolers
    • Soft-sided coolers larger than 8.5” wide x 6” high x 6” deep
    • Coolers, suitcases, and bags with wheels

    Please be advised that all bags and personal items are subject to x-ray and additional inspection.

    Different policies may apply during Halloween Horror Nights.  Please visit the website for more information.

  • How much is parking?

  • Daily Parking Fees Per Vehicle

    Front Gate Parking – Closest to the Theme Park

    Before 6PM: $50
    After 6PM*:    $30

    Preferred Parking – Reduce a few minutes off your walk, whether you’re headed to the Theme Park or CityWalk

    Before 6PM: $35
    After 6PM*:    $20

    General Parking

    Before 6PM: $27
    After 6PM*:    $10

     

    *On Halloween Horror Nights event nights, “After 6PM” parking rates do not apply.

    Halloween Horror Nights Pricing
    General Parking – $27.00 ALL DAY (including motorcycles)
    Preferred Parking – $35.00 ($40.00 after 3pm on Fridays & Saturdays)
    Front Gate Parking – $50.00 ALL DAY

     

    Valet Parking

    $25 first 2 hours
    $45 over 2 hours

    Electric Vehicle Charging Stations

    • Frankenstein Garage: 4 ports (Level 2 and Level 7)
    • Jurassic Parking Garage: 8 ports (Level 1 and B1M)
    • ET Garage: 16 ports (Level B1)
    • Woody Woodpecker Lot: 1 port (near Front Gate Parking) ​
    • Curious George Garage: 2 ports (Level 1)

    The rate is $0.35/kWh. Standard parking rates also apply. Prices subject to change without notice.

  • Who can I contact if I have questions about tickets?

  • For any questions or issues you have regarding tickets purchased online, please choose from the following options below:

    • If you purchased your tickets through this website, please email OnlineStoreHelp@nbcuni.com or call 1-800-UNIVERSAL (864-8377)
    • If you purchased your tickets through one of our partner-affiliate websites (i.e. colleges), please click here.
  • What are the height requirements for the rides?

  • The following attractions have minimum height requirements:

    • Harry Potter and the Forbidden Journey™: Must be 48″ (122 cm) tall.
    • Flight of the Hippogriff™: Must be 39″ (99 cm) tall.
      Children 39-48″ (99-122 cm) must be accompanied by a Supervising Companion (14 years or older)
    • Despicable Me Minion Mayhem: Must be 40″ (102 cm) tall.
      Children 40-48″ (102-122 cm) must be accompanied by a Supervising Companion (14 years or older)
    • Transformers™: The Ride-3D: Must be 40″ (102 cm) tall.
      Children 40-48″ (102-122 cm) must be accompanied by a Supervising Companion (14 years or older)
    • The Simpsons Ride: Must be 40″ (102 cm) tall.
      Children 40-48″ (102-122 cm) must be accompanied by a Supervising Companion (14 years or older)
    • Revenge of the Mummy℠ — The Ride: Must be 48″ (122 cm) tall.

    For more information, please refer to our Rider’s Guide for Rider Safety and for Guests with Disabilities.

  • Is there a way to skip the regular attraction lines?

  • Yes, a Universal Express™ ticket provides you with one-time express access to each ride and attraction and priority seating at select shows, in addition to all day admission to the Park.* Express access is a separate line with a shorter wait time at each ride and attraction and a priority seating area at select shows.

    Only limited quantities of Universal Express™ tickets are available each day, so we recommend buying yours online in advance of arrival.

    Platinum Annual Pass Members receive one-time (per day) Universal Express™ access to each ride and attraction and priority seating at select shows.* For all other Pass Members and guests, you can upgrade in-Park to a Universal Express™ ticket for the day (subject to availability), which is available at the Universal Box Office.

    *Does not apply to food and retail locations or non-seated shows.

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 Copyright & Trademark Terms of Service Privacy Policy CA Rights Accessibility Information
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FLEXPAY™ DETAILS

  • Estimated price per month for 11 months after initial down payment of $119 Silver, $144 Gold, $249 Platinum. 0% APR.
  • Then pay remaining balance for the first year in 11 low monthly payments billed monthly to your credit card (U.S. billing address required)
  • No interest on payments
    (0% APR; no approval necessary)
  • Pass auto-renews on a month-to-month basis after the first year; cancel at the end of any monthly renewal term without penalty
  • Access your account online
  • Only available on UniversalStudiosHollywood.com
Terms & Conditions
x

Terms And Conditions

x
Terms & Conditions Sample Contract

Because your purchase includes payments with FlexPay™, please read and agree to the contract agreement below:

Date of Contract: XX/XX/XX
Order ID: XXXX
Contract ID: XXXX

RETAIL INSTALLMENT CONTRACT

ANNUAL PERCENTAGE RATE
(The cost of my credit as a yearly rate) 0%
FINANCE CHARGE
(The dollar amount the credit will cost me) $0.00
Amount Financed
(The amount of credit provided to me or on my behalf) $XXX.XX
Total of Payments
(The amount I will have paid after I have made all payments as scheduled) $XXX.XX
Total Sales Price
(The total cost of my purchase on credit, including my down payment, of $XXX.XX)$XXX.XX

Payment schedule: 11 monthly payments beginning XX/XX/XX, the first 10 of which shall be $XX.XX and the 11th of which shall be $XX.XX.
See the agreement below for any additional information about nonpayment, default, and any required repayment in full before the scheduled date.

Itemization of Amount Financed:
    Cash Price$XXX.XX
    Today's Down Payment $XXX.XX
Amount financed (payment for balance of purchase price)$XXX.XX
Amount to abe paid on your credit card each month for 10 months $XX.XX
Amount to be paid on your credit the final (11th) month $XX.XX
My down payment and all future payments will be charged to my credit card.

PREPAYMENT: I may pay off the amount due in its entirety by credit card at any time without penalty. Partial payments are not permitted. Cash payments are not permitted.

I agree to purchase from Universal Studios Hollywood (USH), 100 Universal City Plaza, Universal City, CA 91608, the number of annual pass(es) printed below (“Passes”). I agree that the Passes are valid for twelve (12) months from the date of first visit that I select at the time of purchase, and thereafter will be automatically renewed on a month-to-month basis until I cancel them. I authorize USH to charge my credit card or any valid replacement card I supply in the future, for the term of 12 months from the date of purchase based on the amounts set forth above, and after the 12 month term of my Passes for future payments on a month-to-month basis. I acknowledge that, if any monthly payment by credit card is not completed (or is reversed) at any time during the initial 12 month payment term or during any monthly renewal term thereafter, my Passes may be suspended and I may be refused admission until the remaining balance is paid. If funds available through my credit card account are not sufficient to cover any payment when due, I am responsible for providing USH access to another credit card account to pay the full amount due.

After the initial 12 month term of my Passes expires, the monthly payment may change and will be equal to 1/12 of the then-current annual retail rate for the Passes (which may be rounded up to the nearest dollar). The payment date may also change. USH may also change the terms and features of the Passes, or convert them to a successor product. USH will notify me of any increase in the monthly payment and any material changes to the Passes or a successor product.

I agree that I may not cancel this Agreement during the initial 12 month payment term. After such 12-month term has expired, I may cancel my renewed Passes at any time by contacting USH at 1-866-254-8275 or by logging into my FlexPay™ account at https://ush.recurly.com/account/login and selecting the cancellation option for the account containing my renewed Passes. Such cancellation shall become effective at the end of the then-current monthly renewal term.

I understand that if I submit a valid promo code for a promotional offer for additional month(s) on my Passes, I agree that any such additional months shall be added to my Passes once I have paid for the entire initial 12 month payment term. I further agree that if I do not pay for the entire initial 12 month payment term, the promotional offer, if any, shall be void and I will not receive the additional month(s). I understand that renewal of my Passes on a month-to-month basis will occur at the end of the period including the initial 12 month term of my Passes plus any additional month(s) per the promotional offer. Promotional offers are not renewed.

By providing information USH requests, I agree that USH may contact me via phone or email to let me know about my account offers and events. Purchase limit of 9 Passes per credit card number. USH may sell or transfer this Agreement at any time, but I may not sell or transfer this Agreement.

I agree to purchase and accept, or promise to accept, delivery of the Annual Passes, and agree to pay USH or holder the “Total of Payments” identified above by credit card in accordance with the terms of this Agreement, including the Payment Schedule identified above. In addition to all other obligations in this Agreement, I agree to the following:

Revocation and Suspension: My Annual Passes provide me with revocable privileges which may be changed or cancelled by USH at any time without notice. My Annual Passes may be revoked for any reason, including but not limited to, the suspected purchase of my Annual Passes with an unauthorized credit card, missed payment(s), or if I or anyone for whom I have purchased an Annual Pass under this Agreement uses an Annual Pass for commercial purposes, or engages in activity which USH, in its sole discretion, deems improper, including without limitation, illegal activity or fighting or rowdy behavior at USH’s properties. In the event of revocation, USH or holder will have the right at its election to cancel this Agreement without refund, to continue to collect all amounts due under this Agreement as set forth herein, including all amounts due with respect to a revoked Annual Pass, or, provided that I have or anyone for whom I have purchased an Annual Pass under this Agreement has violated the terms and conditions of this Agreement or of the Annual Passes, to declare the entire balance under this Agreement immediately due and payable. If I or anyone for whom I have purchased an Annual Pass under this Agreement is suspected of violating any provision of this Agreement, any of the Annual Pass terms and conditions, or any other rules, regulations, or policies of USH, USH may suspend the Annual Pass held by such person or persons on a month-to-month basis subject to an investigation of the alleged violation. USH or holder will continue to collect all monthly payments due under this Agreement, including the monthly payment due for the Annual Pass that has been suspended, during any such month of suspension. Upon conclusion of the investigation and depending upon the findings of such investigation, USH may either reinstate the suspended Annual Pass and extend to cover the period of suspension, or immediately revoke the Annual Pass. In any event, USH or holder will continue to collect all amounts due under this Agreement as set forth herein.

Blackout Dates, Address Changes and Replacements: My terms and conditions provide information on days that my Annual Pass is not available for use for admission to the USH theme park, if any. All Annual Pass replacements must be done through the Guest Services lobby within the USH theme park. Address changes can be made either through the Guest Services lobby, by calling USH at 1-866-254-8275 or by logging into my FlexPay™ account at https://ush.recurly.com/account/login and updating my account profile. Any address or other contact information changes will not affect the validity of this Agreement or this Agreement’s applicability to my Annual Pass.

Any dispute or claim relating in any way to this Agreement or the Annual Passes purchased under this Agreement will be resolved by binding arbitration, rather than in court, except that I may assert claims in small claims court if my claims qualify. This Agreement is governed by the laws of the State of California, provided that The Federal Arbitration Act and federal arbitration law apply to this agreement to arbitrate. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of this Agreement as a court would.

To begin an arbitration proceeding, I must send a letter requesting arbitration and describing my claim to USH’s registered agent CT Corporation System, 818 West Seventh Street, Suite 930, Los Angeles, CA 90017. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. In the event that I am able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, USH will pay as much of my filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive, regardless of the outcome of the arbitration, unless the arbitrator determines that my claim(s) are frivolous or asserted in bad faith. Likewise, USH will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines my claim(s) are frivolous or asserted in bad faith. I may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where I live or at another mutually agreed location.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action . We also each agree that I or you may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

By using USH’s website to purchase and pay for Annual Passes, I consent to enter into the purchase electronically and to receive electronically my contract and disclosures about the purchase (“Documents”). By providing my consent, I confirm that I agree to enter into the transaction electronically and to receive electronically the Documents, which requires that I have a computer with internet access, and the latest version of the Internet Explorer, Google Chrome, Firefox or Safari web browser. If I do not provide my consent, I will not be able to complete a purchase using the website. My consent applies only to this particular purchase and associated Documents, and does not apply to any future transactions. I can withdraw my consent by calling USH at 1-866-254-8275, but my withdrawal will not affect the validity of this purchase or my receipt of the Documents. I may ask USH for a free paper copy of the Documents by calling the same number.

I will be asked to provide my address, telephone number, and other information. If that information later changes, I will let USH know by contacting USH at 1-866-254-8275 or by logging into my FlexPay™ account at https://ush.recurly.com/account/login and updating my account profile. By signing below, I acknowledge that I am at least 18 years old and acknowledge having received a copy of this Agreement. I also acknowledge that I have read and understand the terms and conditions and agree to be bound by this Agreement.

Name: XXXXXXXXXXXXXXX Credit Card Number: XXXXXXXXXXXXXXX
Address: XXXXXXXXXXXXXXX
               XXXXXXXXXXXXXXX
Number of Passes on Contract: X                                                        Credit Card Expiration: XX/XX
Name: XXXXXXXXXXXXXXX

 

NOTICE: ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED PURSUANT HERETO OR WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED ACCOUNTS PAID BY THE DEBTOR HEREUNDER.

Contact Information:
Universal Studios Hollywood
ATTN: Annual Pass/FlexPay™ Dept.
100 Universal City Plaza
Universal City, CA 91608
1-866-254-8275