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Universal Studios Hollywood™    FAQs    Do you have a Code of Conduct policy?

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Policies and Restrictions


  • Are there items I can’t bring into the Park?
  • For your safety we have enhanced the security procedures at the Park and ask for your understanding and cooperation.

    Please note the following restrictions:

    • All bags, backpacks and packages will be x-rayed and/or inspected prior to entering the Park.
    • We recommend you leave unnecessary articles in your car and secure valuables in your trunk.
    • The following items are not permitted: any type of explosive or weapon, alcoholic beverages, marijuana, illegal drugs, clothing likely to create a danger or disturbance, clothing that may create a false impression of employment by Universal or as emergency personnel, segways (unless utilized as an ADA mobility device), hoverboards and drones.
    • Selfie sticks are permitted at Universal’s discretion but must be stowed on rides and attractions and the Studio Tour.

  • Can I bring food and drinks into the Park?
  • We offer a variety of fresh, delicious food for our guests to enjoy at restaurants and concession stands throughout our property; however, we understand that guests may need to bring outside food and drink into our Parks. For more information on specific in-Park dining options, please see our Dietary Food Guide

    Please note the following guidelines for bringing food and drink into our Parks:

    Acceptable items:

    • Bottled water (maximum 2 liters)
    • Small snacks
    • Any food required for special dietary needs
    • Any food required for medical purposes and medically-indicated nutritional supplements
    • Baby food/baby formula
    • Soft-sided insulated bags no larger than 8.5” wide x 6” high x 6” deep

    Prohibited items:

    • Alcohol
    • Marijuana
    • Glass containers
    • Open containers
    • Large coolers of food
    • Hard-sided coolers
    • Soft-sided coolers larger than 8.5” wide x 6” high x 6” deep
    • Coolers, suitcases, and bags with wheels

    Please be advised that all bags and personal items are subject to x-ray and additional inspection.

    Different policies may apply during Halloween Horror Nights.  Please visit the website for more information.


  • Do you have a smoking policy?
  • Yes, we do. For the comfort and safety of all Park guests and team members, tobacco smoking will be permitted in our designated smoking area only. E-cigarettes and vaporizers will be treated the same as tobacco products.

    Please ask one of our friendly team members for tobacco smoking location. Marijuana is prohibited.


  • Is there security or police on property?
  • For the safety and convenience of our guests, Universal Studios Hollywood has a Los Angeles Sheriff’s Department Sub-Station on premise at Universal CityWalk Center Court.

    Logo of Los Angeles County Sheriff's Department


  • Do you have a Code of Conduct policy?
  • Yes.

    Our Code of Conduct policy can be found below.

    While on property, guests may obtain a copy at Security or Guest Relations.

    CODE OF CONDUCT

    Welcome to Universal Studios Hollywood and Universal CityWalk (“Universal”).

    In order to ensure that your visit and that of your fellow guests is pleasant, we request that all visitors to Universal comply with the following Code of Conduct:

    1. For Everyone’s Safety: All Visitors Must Pass Through Metal Detection Before Experiencing the Theme Park. All bags, backpacks and purses are subject to x-ray and/or additional inspection by Universal security without advance notice and should not be left unattended.

    2. Do not physically or verbally threaten or harass any person. Fighting, use of physical force, obscene or sexually explicit language or gestures, or racial, religious or ethnic slurs, including any display on apparel or via body art likely to create a disturbance or a danger to other persons, are prohibited.

    3. Do not possess any item that could be used as a weapon, including, but not limited to: firearms, explosives, fireworks, chemical dispensing devices, or any clubs, sticks, knives or other object(s) that may be used in any way to inflict bodily injury on another person. Selfie sticks are permitted on Universal CityWalk at Universal’s discretion. Selfie sticks are permitted inside Universal Studios Hollywood, but must be properly stowed away during participation on rides and attractions and during the Studio Tour.

    4. Do not yell, scream, honk horns, race car engines, sing, play musical instruments, radios, audio players or other sound amplification devices, or otherwise communicate in a manner which creates noise of sufficient volume to disturb the ambient noise level of Universal or impinge on the hearing or peace of other persons beyond a 10-foot radius.

    5. Visitors must be fully clothed, including shoes and shirts. Unless for religious or medical reasons, visitors may not wear any covering that fully or partially obscures a person’s face. Clothing that Universal construes as indecent, exposes excessive portions of the skin, or that Universal views as inappropriate for a family environment is prohibited. Clothing or accessories (e.g. uniforms, costumes or props) that may create a false impression that visitors work for Universal or as emergency personnel are prohibited.

    6. Do not run, skate, rollerblade, skateboard, ride a bicycle or scooter, or use wheeled shoes. Do not obstruct or interfere with the free flow of pedestrian traffic, or otherwise engage in any unauthorized performance. Hoverboards are not permitted. Segways are not permitted except when utilized as an ADA mobility device. Drones, sometimes referred to as Unmanned Aircraft Systems (UAS), or other controlled flying devices are not permitted on or above Universal property without Universal’s express written permission.

    7. Do not discard litter of any kind except in designated trash receptacles. Rummaging through or removing items from the trash receptacles or coin fountains is prohibited. Spitting is prohibited. Urinating anywhere except in designated restrooms is prohibited.

    8. Do not deface, damage or destroy any property belonging to Universal, its merchants or other persons.

    9. Open cans, bottles or other receptacles containing any alcoholic beverage are permitted only in areas specifically designated for the consumption of alcohol. Smoking or consuming tobacco (including e-cigarettes and vaporizers) in areas other than designated areas is prohibited. Marijuana and all illegal items, substances and paraphernalia are prohibited.

    10. No photographing or videotaping for commercial purposes without Universal’s prior consent. No photographing or videotaping in a manner that is harassing or disruptive to Universal’s merchants or other persons.

    11. Do not solicit money or other contributions or donations, or sell admission tickets to Universal CityWalk and/or Universal Studios Hollywood or distribute commercial advertising or promotional material of any kind, or offer samples of items which are sold or available for sale.

    12. Do not sit on floors, planters, handrails, stairs, escalators, trash receptacles or other areas not specifically designed for seating. Bicycles must be secured to approved racks provided by Universal. No occupied strollers or wheelchairs are allowed on escalators.

    13. Do not bring any animals on to Universal’s property with the exception of service animals providing assistance to visitors with disabilities and/or in the company of persons claiming to be a trainer of a service animal.

    14. Daytime curfews (Los Angeles County Code 13.57.010) and nighttime curfews (Los Angeles County Code 13.56.010), unless accompanied by an adult after 10:00 p.m.) will be enforced.

    15. Do not cruise or solicit in vehicles or in Universal’s parking areas or garages. Overnight parking without Universal’s written consent is prohibited.

    16. Line jumping where the use of a queuing system is employed is prohibited and may result in expulsion from Universal’s property.

    17. Visitors may bring into Universal Studios Hollywood bottled water (maximum 2 liters), small snacks, any food required for medical purposes and medically-indicated nutritional supplements, any food required for special dietary needs, baby food/baby formula and soft-sided insulated bags no larger than 8.5” wide x 6” high x 6” deep. Prohibited items are alcohol, marijuana, glass containers, open containers, large coolers of food, hard-sided coolers, soft-sided coolers larger than 8.5” wide x 6” high x 6” deep, and any coolers, suitcases or bags with wheels.

    18. Do not violate any federal, state or local law or ordinance. Failure to comply with all posted rules, signs, warnings and policies is prohibited.

    Violators of this Code of Conduct will be asked to leave the Universal’s property and may be cited for trespass or violation of local, state or federal law and/or may be arrested by local law enforcement agencies.

    Different policies may apply during Halloween Horror Nights.  Please visit the website for more information.

    Thank you for your cooperation.


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Copyright & Trademark Terms of Service Privacy Policy CA Rights Accessibility Information
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FLEXPAY™ DETAILS


  • Estimated price per month for 11 months after initial down payment of $119 Silver, $144 Gold, $249 Platinum. 0% APR.
  • Then pay remaining balance for the first year in 11 low monthly payments billed monthly to your credit card (U.S. billing address required)
  • No interest on payments
    (0% APR; no approval necessary)
  • Pass auto-renews on a month-to-month basis after the first year; cancel at the end of any monthly renewal term without penalty
  • Access your account online
  • Only available on UniversalStudiosHollywood.com
Terms & Conditions
x

Terms And Conditions

x
Terms & Conditions Sample Contract

Because your purchase includes payments with FlexPay™, please read and agree to the contract agreement below:

Date of Contract: XX/XX/XX
Order ID: XXXX
Contract ID: XXXX

RETAIL INSTALLMENT CONTRACT


ANNUAL PERCENTAGE RATE
(The cost of my credit as a yearly rate) 0%
FINANCE CHARGE
(The dollar amount the credit will cost me) $0.00
Amount Financed
(The amount of credit provided to me or on my behalf) $XXX.XX
Total of Payments
(The amount I will have paid after I have made all payments as scheduled) $XXX.XX
Total Sales Price
(The total cost of my purchase on credit, including my down payment, of $XXX.XX)$XXX.XX

Payment schedule: 11 monthly payments beginning XX/XX/XX, the first 10 of which shall be $XX.XX and the 11th of which shall be $XX.XX.
See the agreement below for any additional information about nonpayment, default, and any required repayment in full before the scheduled date.


Itemization of Amount Financed:
    Cash Price$XXX.XX
    Today's Down Payment $XXX.XX
Amount financed (payment for balance of purchase price)$XXX.XX
Amount to abe paid on your credit card each month for 10 months $XX.XX
Amount to be paid on your credit the final (11th) month $XX.XX
My down payment and all future payments will be charged to my credit card.

PREPAYMENT: I may pay off the amount due in its entirety by credit card at any time without penalty. Partial payments are not permitted. Cash payments are not permitted.


I agree to purchase from Universal Studios Hollywood (USH), 100 Universal City Plaza, Universal City, CA 91608, the number of annual pass(es) printed below (“Passes”). I agree that the Passes are valid for twelve (12) months from the date of first visit that I select at the time of purchase, and thereafter will be automatically renewed on a month-to-month basis until I cancel them. I authorize USH to charge my credit card or any valid replacement card I supply in the future, for the term of 12 months from the date of purchase based on the amounts set forth above, and after the 12 month term of my Passes for future payments on a month-to-month basis. I acknowledge that, if any monthly payment by credit card is not completed (or is reversed) at any time during the initial 12 month payment term or during any monthly renewal term thereafter, my Passes may be suspended and I may be refused admission until the remaining balance is paid. If funds available through my credit card account are not sufficient to cover any payment when due, I am responsible for providing USH access to another credit card account to pay the full amount due.

After the initial 12 month term of my Passes expires, the monthly payment may change and will be equal to 1/12 of the then-current annual retail rate for the Passes (which may be rounded up to the nearest dollar). The payment date may also change. USH may also change the terms and features of the Passes, or convert them to a successor product. USH will notify me of any increase in the monthly payment and any material changes to the Passes or a successor product.

I agree that I may not cancel this Agreement during the initial 12 month payment term. After such 12-month term has expired, I may cancel my renewed Passes at any time by contacting USH at 1-866-254-8275 or by logging into my FlexPay™ account at https://ush.recurly.com/account/login and selecting the cancellation option for the account containing my renewed Passes. Such cancellation shall become effective at the end of the then-current monthly renewal term.

I understand that if I submit a valid promo code for a promotional offer for additional month(s) on my Passes, I agree that any such additional months shall be added to my Passes once I have paid for the entire initial 12 month payment term. I further agree that if I do not pay for the entire initial 12 month payment term, the promotional offer, if any, shall be void and I will not receive the additional month(s). I understand that renewal of my Passes on a month-to-month basis will occur at the end of the period including the initial 12 month term of my Passes plus any additional month(s) per the promotional offer. Promotional offers are not renewed.

By providing information USH requests, I agree that USH may contact me via phone or email to let me know about my account offers and events. Purchase limit of 9 Passes per credit card number. USH may sell or transfer this Agreement at any time, but I may not sell or transfer this Agreement.

I agree to purchase and accept, or promise to accept, delivery of the Annual Passes, and agree to pay USH or holder the “Total of Payments” identified above by credit card in accordance with the terms of this Agreement, including the Payment Schedule identified above. In addition to all other obligations in this Agreement, I agree to the following:

Revocation and Suspension: My Annual Passes provide me with revocable privileges which may be changed or cancelled by USH at any time without notice. My Annual Passes may be revoked for any reason, including but not limited to, the suspected purchase of my Annual Passes with an unauthorized credit card, missed payment(s), or if I or anyone for whom I have purchased an Annual Pass under this Agreement uses an Annual Pass for commercial purposes, or engages in activity which USH, in its sole discretion, deems improper, including without limitation, illegal activity or fighting or rowdy behavior at USH’s properties. In the event of revocation, USH or holder will have the right at its election to cancel this Agreement without refund, to continue to collect all amounts due under this Agreement as set forth herein, including all amounts due with respect to a revoked Annual Pass, or, provided that I have or anyone for whom I have purchased an Annual Pass under this Agreement has violated the terms and conditions of this Agreement or of the Annual Passes, to declare the entire balance under this Agreement immediately due and payable. If I or anyone for whom I have purchased an Annual Pass under this Agreement is suspected of violating any provision of this Agreement, any of the Annual Pass terms and conditions, or any other rules, regulations, or policies of USH, USH may suspend the Annual Pass held by such person or persons on a month-to-month basis subject to an investigation of the alleged violation. USH or holder will continue to collect all monthly payments due under this Agreement, including the monthly payment due for the Annual Pass that has been suspended, during any such month of suspension. Upon conclusion of the investigation and depending upon the findings of such investigation, USH may either reinstate the suspended Annual Pass and extend to cover the period of suspension, or immediately revoke the Annual Pass. In any event, USH or holder will continue to collect all amounts due under this Agreement as set forth herein.

Blackout Dates, Address Changes and Replacements: My terms and conditions provide information on days that my Annual Pass is not available for use for admission to the USH theme park, if any. All Annual Pass replacements must be done through the Guest Services lobby within the USH theme park. Address changes can be made either through the Guest Services lobby, by calling USH at 1-866-254-8275 or by logging into my FlexPay™ account at https://ush.recurly.com/account/login and updating my account profile. Any address or other contact information changes will not affect the validity of this Agreement or this Agreement’s applicability to my Annual Pass.

Any dispute or claim relating in any way to this Agreement or the Annual Passes purchased under this Agreement will be resolved by binding arbitration, rather than in court, except that I may assert claims in small claims court if my claims qualify. This Agreement is governed by the laws of the State of California, provided that The Federal Arbitration Act and federal arbitration law apply to this agreement to arbitrate. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of this Agreement as a court would.

To begin an arbitration proceeding, I must send a letter requesting arbitration and describing my claim to USH’s registered agent CT Corporation System, 818 West Seventh Street, Suite 930, Los Angeles, CA 90017. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. In the event that I am able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, USH will pay as much of my filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive, regardless of the outcome of the arbitration, unless the arbitrator determines that my claim(s) are frivolous or asserted in bad faith. Likewise, USH will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines my claim(s) are frivolous or asserted in bad faith. I may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where I live or at another mutually agreed location.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action . We also each agree that I or you may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

By using USH’s website to purchase and pay for Annual Passes, I consent to enter into the purchase electronically and to receive electronically my contract and disclosures about the purchase (“Documents”). By providing my consent, I confirm that I agree to enter into the transaction electronically and to receive electronically the Documents, which requires that I have a computer with internet access, and the latest version of the Internet Explorer, Google Chrome, Firefox or Safari web browser. If I do not provide my consent, I will not be able to complete a purchase using the website. My consent applies only to this particular purchase and associated Documents, and does not apply to any future transactions. I can withdraw my consent by calling USH at 1-866-254-8275, but my withdrawal will not affect the validity of this purchase or my receipt of the Documents. I may ask USH for a free paper copy of the Documents by calling the same number.

I will be asked to provide my address, telephone number, and other information. If that information later changes, I will let USH know by contacting USH at 1-866-254-8275 or by logging into my FlexPay™ account at https://ush.recurly.com/account/login and updating my account profile. By signing below, I acknowledge that I am at least 18 years old and acknowledge having received a copy of this Agreement. I also acknowledge that I have read and understand the terms and conditions and agree to be bound by this Agreement.

Name: XXXXXXXXXXXXXXX Credit Card Number: XXXXXXXXXXXXXXX
Address: XXXXXXXXXXXXXXX
               XXXXXXXXXXXXXXX
Number of Passes on Contract: X                                                        Credit Card Expiration: XX/XX
Name: XXXXXXXXXXXXXXX

 

NOTICE: ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED PURSUANT HERETO OR WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED ACCOUNTS PAID BY THE DEBTOR HEREUNDER.

Contact Information:
Universal Studios Hollywood
ATTN: Annual Pass/FlexPay™ Dept.
100 Universal City Plaza
Universal City, CA 91608
1-866-254-8275